Effective Date: 25/04/2023
Last Updated: 11/05/2025
This Privacy Policy explains how One New Silk Road™ (www.onenewsilkroad.trade) ("we", "our", or "us") collects, uses, stores, and protects your personal data when you use our platform. We are committed to respecting your privacy and complying with global data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Union (EU).
We collect the following types of information:
Name, email address, phone number, business name
Store setup details (categories, domain, branding, etc.)
Payment method details (processed via third-party providers like PayPal, Stripe)
Order history, invoices, and receipts
IP address, device type, browser information
Interaction with the platform (pages visited, features used)
Customer service inquiries, support tickets, and feedback
We use the collected data to:
Set up and manage your online store account
Process transactions and send notifications
Improve platform functionality and user experience
Provide customer support and respond to inquiries
Send updates, offers, and promotional material (if opted in)
We do not sell your data. We may share information only with:
Trusted third-party service providers (e.g., payment gateways, cloud storage, email services)
Regulatory or legal authorities, if required by law or court order
Partners or developers who help manage integrations or features (under strict confidentiality)
We retain your personal data only as long as necessary:
For your account to remain active
To comply with legal, tax, and accounting obligations
To resolve disputes or enforce our agreements
You may request deletion of your account and associated data at any time by contacting us.
We use industry-standard encryption and data security practices, including:
SSL (Secure Socket Layer) for data transmission
Firewalls and intrusion detection systems
Access control and regular security audits
However, no method of transmission or storage is 100% secure.
If you are located in the European Union, you have the following rights under the GDPR:
Right to access your personal data
Right to correct inaccuracies
Right to erase your data (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent (for marketing, etc.)
Right to lodge a complaint with your local data protection authority
To exercise your rights, contact: privacy@onenewsilkroad.trade
We use cookies and similar tracking technologies to:
Authenticate users and maintain sessions
Measure site traffic and performance
Improve user experience and personalization
You can manage cookie preferences through your browser settings or opt out via our cookie banner.
If you are located outside our primary data storage location, your data may be transferred to and stored in other countries. We ensure such transfers comply with applicable laws and offer an adequate level of protection.
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.
We may update this Privacy Policy from time to time. You will be notified of major changes, and continued use of the platform implies your acceptance of the updated terms.
For questions about this policy or your data, contact:
One New Silk Road™ – Privacy Department
140 Creek Street,
Brisbane QLD Australia 4000
Email: privacy@onenewsilkroad.trade